“Salesforce, the global leader in CRM, today announced that Salesforce was named a leader by Forrester Research in its report, The Forrester Wave™: Digital Experience Platforms, Q3 2019. Salesforce received the highest scores possible in the criteria of vision, market approach, partner ecosystem, delivery model, supporting products & services and the category of market presence. Salesforce also received the highest score among all vendors in the category of strategy.
‘Customers are increasingly demanding highly personalized and connected experiences across every touchpoint,’ said Adi Kuruganti, SVP and GM, Salesforce Community Cloud. ‘With Salesforce Community Cloud, companies are empowered to create deeply personalized digital experiences that are connected to CRM, across commerce, marketing, service and more.'”
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